Shipping policy

All orders shipped through siennatore.com will be shipped from 414B, Jodhpur Park, Kolkata - 700068, India.
  1. The products will be dispatched through a third-party courier to the customer's address provided during checkout and it will take us 15-16 business days to get your orders shipped
  2. We'll provide an invoice with each transaction, ensuring a secure delivery along with your product.
  3. Shipping costs vary based on the type, quantity, and delivery location of the goods and are not inclusive of the MRP of the products. These costs will be communicated alongside the product prices during checkout on the website based on the type of the product.
  4. Customers are responsible for shipping and handling costs, except for locations eligible for free shipping. You will be informed of this during checkout. We exclusively use registered courier companies for both domestic and international deliveries. 
  5. Duties, taxes and other levies for international orders shall be charged over and above any shipping and handling costs. The same shall be payable by the customer as per applicable laws. 
  6. Tracking number for the shipped products shall be shared with you upon shipment of the product. 
  7. The Delivery partner will make 3 attempts to deliver the product before considering it Returned. We won't be responsible if the address is incorrect or no one is available during the delivery attempts. To facilitate communication, please provide your working mobile number. If a return occurs due to failed delivery, you'll need to cover the shipping charge during your next order.
  8. All major debit and credit cards are accepted as Modes of Payment. There is no option of cash at delivery.