Refund policy

  1. At Sienna, all our products are handmade by expert karigars/artisans/craftspeople working from Shantiniketan, Calcutta and various smaller districts all across West Bengal. They have been associated with the craft for more than 3 generations. Please note that minor variations in color and size are inherent in handmade items and are not considered defects. Instead, we view them as distinctive traits, adding character and enhancing the unique beauty of each product. 
  2. A purchased product can be returned by customers if it has a manufacturing defect or if a product different from what was ordered is received.
  3. Return and exchange of purchased products excluding ceramics are possible within 7 working days from the delivery date, as long as it is unused and in its original condition with all tags. However, you shall have to pay for shipping, and only store credit for the return shall be provided. No cash or bank transfers will be given. The store credits are valid for 1 month, and after that, they expire. 
  4. If there's a manufacturing defect or you receive a different product than what you ordered, let us know within 48 hours of delivery. Complaints post this designated timeline shall not be entertained.
  5. If the product is defective or not what you ordered, we'll arrange a free pick up from your address.
  6. Upon receiving the defective or different product, we'll conduct a quality check and help you with an update regarding the same within 7 days.
  7. Depending on our quality check, if we have the product in stock, we'll replace the defective one. If not, we'll refund your account for the invoice value using the same payment method you used to order. We'll start the replacement or refund process right after finishing the quality check.
  8. Settlement of any disputes or differences related to manufacturing defects or return policy is completely subject to decisions made by us and it will be made keeping in mind the best interest of the buyer.
  9. To cancel an order, please email us at care@siennastore.com within 24 hours of placing it.